The Key Competencies


1.         Collecting, analysing and organising information

The capacity to locate information, sift and sort information in order to select what is required and to present in a useful way, and evaluate both the information itself and the sources and methods used to collect it.

2. Communicating ideas and information

The capacity to communicate effectively with others using the range of spoken, written, graphic and other non-verbal means of expression.

3. Planning and organising activities

The capacity to plan and organise one's own work activities, including making good use of time and resources, sorting out priorities and monitoring one's own performance.

4. Working with others and in teams

The capacity to interact effectively with other people both on a one-to-one basis and in groups, including understanding and responding to the needs of a client and working, effectively as a member of a team to achieve a shared goal.

5. Using mathematical ideas and techniques

The capacity to use mathematical ideas, such as number and space and techniques such as estimation and approximation for practical purposes.

6. Solving problems

The capacity to apply problem solving strategies in purposeful ways both in situations where the problem and the solution are clearly evident and in situations requiring creative thinking and a creative approach to achieve an outcome.

7. Using technology

The capacity to apply technology combining the physical and sensory skills needed to operate equipment with the understanding of scientific and technological principles needed I to explore and adapt systems.


Ability statement (at AQF III)

Personal Process



        Personal Responsibility


        Positive attitude

        Resource use


        Change agency

        Environment Responsibility


Interpersonal Process


        Team work


        Building relationships

        Meeting expectations

        Customer focus

Organisational Process




        Systems Thinking



        Problem solving


        Forward planning


Table 3 AQF

Characteristics of Learning Outcomes

Certificate IV

Breadth, depth and complexity of knowledge and competencies would cover a broad range of varied activities or applications in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance are involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.

Performance of a broad range of skilled applications including requirements to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the applications and planning of the skills.

Applications involve responsibility for, and limited organisation of others.




Breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and co-ordination.

The self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planing and selecting appropriate equipment, services and techniques for self and others.

Applications involve participation in development of strategic initiatives, as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams including teams concerned with planning and evaluation functions. Group or team co-ordination may be involved

The degree of emphasis on breadth as against depth of knowledge and skills may vary between qualifications granted at this level.



Distinguishing Features of Learning Outcomes

Certificate IV

Do the Competencies enable an individual with this qualification to:

  • Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts.
  • Apply solutions to a defined range of unpredictable problems
  • Identify and apply skill and knowledge areas to a wide variety of contexts with depth in some areas.
  • Identify, analyse and evaluate information from a variety of sources.
  • Take responsibility for own outputs in relation to specified quality standards.
  • Take limited responsibility for the quantity and quality of the output of others.



Do the Competencies or Learning Outcomes enable an individual with this qualification to:

  • Demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas.
  • Analyse and plan approaches to technical problems or management requirements.
  • Transfer and apply theoretical concepts and/or technical or creative skills to a range of situations.
  • Evaluate information using it to forecast for planning or research purposes.
  • Take responsibility for own outputs in relation to broad quantity and quality parameters
  • Take limited responsibility for the achievement of group outcomes.

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